Customer Service Policy

Our Commitment To You

We believe great products deserve great service. Our customer service team is dedicated to making your shopping experience smooth, transparent, and enjoyable — from the moment you browse to long after your order arrives.

Contact Channels

You can reach our customer service team through:
  • Email: Available 24/7; response within 24–48 business hours.
  • Live Chat: Available Monday–Friday, 9:00 AM – 6:00 PM (EST).
  • Help Center: Visit our FAQ section for instant answers to common questions.
  • Social Media: Direct message us on Instagram, Facebook, or Twitter.
Please note that response times may be slightly longer during sales events, holidays, or peak periods.

What We Can Help With

Our team is equipped to assist with:
  • Order placement, modification, and cancellation (before shipment).
  • Shipping tracking and delivery inquiries.
  • Returns, exchanges, and refunds.
  • Size and fit recommendations.
  • Product details and fabric information.
  • Damaged, defective, or incorrect items.
  • Website and account technical issues.
  • Wholesale and partnership inquiries.

Response Time Standards

Inquiry Type Target Response Time
Order & Shipping Questions 24 business hours
Returns & Refunds 24–48 business hours
Product & Fit Questions 24 business hours
Technical Issues 48 business hours
Wholesale & Partnerships 3–5 business days

Order Modification & Cancellation

  • If you need to modify or cancel your order, please contact us as soon as possible.
  • Orders can be modified or canceled free of charge before they enter processing.
  • Once an order has been processed or shipped, we are unable to make changes or cancel it. You may initiate a return after delivery instead.

Price Adjustments

  • If an item you purchased goes on sale within 7 days of your purchase date, contact us and we will honor the sale price as a one-time price adjustment.
  • Price adjustments are issued to the original payment method.
  • This policy applies to full-price and first-discount items only; clearance and final sale items are excluded.

Lost & Found

If you believe an item was missing from your order, please contact us within 7 days of delivery with your order number and a photo of the package contents and packing slip. We will investigate and resolve the issue promptly.

Your Satisfaction Is Our Priority

If something isn't right, we want to know. Every customer interaction is an opportunity to earn your trust — and we take that seriously. Our team is empowered to do what it takes to make things right, within the guidelines of this policy.

Policy Updates

We may update this Customer Service Policy from time to time. The most current version will always be available on this page.