Refund Policy

Our Promise

We want you to love every purchase. If for any reason you're not completely satisfied, we're here to make it right.

Return Eligibility

  • Returns are accepted within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Final sale items (marked "Final Sale" or purchased at an additional discount beyond 70% off) are not eligible for return or exchange.
  • Gift cards are non-refundable.

The Best Pair Guarantee

We're confident you'll love your first pair. If your first purchase isn't the most comfortable pair you've ever worn, contact us within 30 days and we'll make it right — whether that's a different size, style, or a full refund. Your first pair is on us if it's not perfect.

How To Initiate A Return

  1. Contact our customer service team with your order number and the item(s) you wish to return.
  2. We will provide you with return instructions and a return authorization (RA) number.
  3. Pack the items securely in their original packaging.
  4. Ship the package to the return address provided by our team.

Return Shipping Costs

  • U.S. customers: Return shipping is free for your first return per order.
  • International customers: Customers are responsible for return shipping costs. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost in transit.

Refund Processing

  • Once we receive and inspect your returned items, we will process your refund within 3–5 business days.
  • Refunds are issued to the original payment method used at checkout.
  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
  • Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Exchanges

We offer exchanges for size or style within the 30-day return window, subject to availability. Contact our team to initiate an exchange. If the requested item is unavailable, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange a prepaid return label and send a replacement at no additional cost, or issue a full refund — your choice.

Questions?

Our customer service team is here to help. Reach out anytime and we'll respond within 24–48 business hours.